LAGUNARE develops Contact Center software by collaborating with leading messaging applications and social media. Applications in Unified Communications are leveraged by the quality of Contact Center, CRM and Billing Applications to a greater extent with the essence of collaboration clients. This covers a wide area of applications and includes Unified Communications-based applications related to collaboration, contact center, CRM, mobility, notification, centralized administration, reporting dashboards and analytics tools. CRM applications are composed of a pack of elegant tools to contact, build and manage the relationship with customers, which helps to streamline business sales, marketing and customer relationship functions.
The Contact Center application has become the most significant application to provide assistance to clients. Contact Centers have created new method in providing service to the customers, which in turn enhance the revenue using data analysis and social media.